Customer Service Team
We have a team of people dedicated to helping your online shopping experience as smooth and safe as possible. Working around the clock to provide the best customer service as possible.
Any problems regarding an order then simply drop us an email at email@example.com and someone will get back to you the same day.
9 St Marys Plain
St Marys Works Building
Own you own blog or fashion site? If you are interested in working with us please email firstname.lastname@example.org
If you are interested in wholesaling then please contact our team at email@example.com
I am a supplier
If you are a supplier and are interested in selling your products on Loveclothing.com then please email our team at firstname.lastname@example.org
For any enquiries involving promotional or advertising opportunities then please email us at email@example.com
Press and Media Enquiries
Any enquiries regarding press or media, please contact us at firstname.lastname@example.org
Partnership, Investors and Commercial Enquiries
Any enquires regarding investors, partnerships or commercial matters then please contact us at email@example.com
We are always looking for the next best model, if you think you have what it takes then please email us at firstname.lastname@example.org
We are always looking to improve and push ourselves, if you think you have what it takes to help us then feel free to drop us your cv online at email@example.com
Alternatively send it through the post to
For info on returns click here
We offer Free Delivery for all orders over £50 and orders placed before 4pm will be despatched that same day.
All our UK deliveries are sent Royal Mail First Class, this does not guarantee next day delivery. Therefore your item will be with you within three working days.
UK postage costs will vary on your order size and weight, but the standard cost is as follows:
Standard 1-4 Days.
Special Delivery - Next Day
Your order can be delivered at any time and a signature may be required on large orders. If you are not available to receive your order then the teller will leave a delivery card which mean you will be able to collect it (usually from you local Postal Sorting Office).
Here at loveclothing.com we delivery right across the globe. For orders being shipped to Europe, delivery should arrive between 4-6 days. For orders outside of Europe then expect delivery to be between 6-12 days.
INTERNATIONALLY SIGNED FOR (ISF)
We STRONGLY ADVISE that you process your order via (ISF). We offer all international deliveries the chance to have your order 'Internationally signed for' for an extra £4.99 meaning a signature is required upon delivery. We strongly advise that you take this option, with out your order being 'Internationally signed for, your order has no insurance of arrival whereas if your order is 'Internationally signed for' it ensures a tracking number and increases the security and safe delivery of your item.
We also advise that if your order is 'Internationally signed for' then you make sure somebody is at the destination address, this could be a home, work or relatives address. This just helps decrease the remote chance that your order gets lost or tampered with during its travels to you.
Pricing details are below:
EUROPE (4-6 Days)
OUTSIDE EUROPE (6-12 Days)
UNITED STATES (6 - 12 Days)
I HAVE A FAULTY OR INCORRECT ITEM?
We pride ourselves on providing the best quality products, however if the item is faulty or the incorrect item has been sent then we strive to sort the problem out straight away. The easiest way to do this is to fill out the returns policy form which will have been sent with your order and then return the product to us. However, if your still not sure then you can take a look at our RETURNS POLICY and return the product using the information supplied and lastly if you still need assistance then you can do this by contacting our customer services team at firstname.lastname@example.org and we will assist you through the process.
I HAVE A MISSING ITEM IN MY ORDER?
On some occasions some items will not all be sent in the same delivery. Check your delivery note to be sure that you have received the correct items. Any other items will be dispatched as soon as they are ready.
If your delivery note states that an item is supposed to be in your order then please contact our customer services team at email@example.com and we will be happy to correct the fault. Please state your name, order number and missing item in your email.
ANY OTHER QUESTIONS?
If you have any other questions regarding delivery terms and conditions then simply email us at firstname.lastname@example.org and somebody will be in touch within 24 hours to assist you with your query.
We want to make your shopping experience as easy as possible. We offer full refunds and free exchanges on all orders :-)
If you return an order to us for an exchange we will despatch your exchange(s) for free. If you return an item for a refund it will be processed within 48 hours of us receiving your return.
From when you receive your order, you have 7 days to decide if you want to return any item/s and notify us by email. If you decide you want to refund or exchange, then the return process is simple;
Please note: We don't refund postage amounts, we only refund for the cost of the item.
If you have any other questions relating to returns please contact email@example.com.
If you would like to return your item(s) for an exchange of refund we ask you to complete the returns form included in your package and enclose in your return.
Don't have a returns form? Click here to download our printer friendly version
Order Status & Tracking
We now deliver to over 100 countries around the world! Below is information on how to understand your order process, how to track your order, pricing and general information.
HAS YOUR ORDER BEEN DESPATCHED YET?
Your order status will remain at 'PENDING' until we have despatched it. Once your order has been dispatched from our warehouse, it's status will change to 'SENT'. Once despatched you will receive a conformation email letting you know your item is on its way.
The team in the warehouse work very hard to get your item dispatched on the same day, so be aware that you may receive an email at any time.
Once your item has been dispatched it will arrive within the timescale we have provided.
If you would like to track your order you can simply log in to your love clothing account to see your orders progress. This will tell you whether your order is ‘pending’ – meaning it is still in the process leading up to its dispatch. Or your orders status will be ‘sent’ – which means your order has been dispatched from our warehouse.
TRACKING YOUR ORDER
Once it has been dispatched you can track your order via Royal Mail. In the email you will have received stating your order has been dispatched there will be a tracking number which you can log into Royal Mail here -
*IF YOU ORDERED FROM OUTSIDE UK AND DID NOT SELECT RECORDED DELIVERY AS AN OPTION YOU WILL BE UNABLE TO TRACK YOUR ORDER.
And follow the onscreen instructions.
OUR DELIVERY SYSTEM INFORMATION
Here at Loveclothing.com we know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific and we strive and pride ourselves on making this happen.
You can review our delivery options in more detail so you choose the one that best suits what you need.
We accept American Express, Visa, Visa Debit, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge. You will only be charged once the goods have been despatched to the delivery address. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check out stage. We may also use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
How To shop
Follow these simple steps to start shopping at Loveclothing.com.
CREATE YOUR ACCOUNT
You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:
Just click on create account and fill in your details.
1. If you know what you're looking for, start shopping by hovering over either the Mens or Womens category tabs at the top of the page and then selecting one of the links: eg. SHOES, DRESSES etc. You can also shop our latest product through the NEW IN category link, you can check out our very own BLOG, our seasonal COLLECTIONS and even the LATEST LOOKS through the links at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.
2. Once you have found an item you want to buy, select the size you want and click on the 'ADD TO BAG' button.
3. Once in the 'MY BAG' section you can chose your quantity and then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'PAY'.
4. If you're happy with the items in your shopping bag, click 'PAY' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.
FORGOTTEN YOUR PASSWORD
If you have forgotten your password please go to the "log in" section and click 'Forgotten Password' and then follow instructions.
SIZE GUIDE & WASH CARE
All of our products are available in UK, US and EURO sizes. Simply click on the 'SIZING' tab on the product you want and the sizes will be viewable along with all measurements of the product.
We pride ourselves on being the best in the business when it comes to delivering to you, our customer service and getting things right first time round.
Occasionally sometimes things do go wrong and if on that rare occasion this happens then making sure it gets resolved as quickly as possible becomes our sole purpose. We promise you we will do our absolute best to get your problem resolved within 24 hours.
Here is a few contact details which you might need?
If your order has been dispatched late then please email us at
Wrong or faulty order
Again, if your order is wrong or has a faulty item then please email us at
If you need to return something for any reason – be it faulty, size or your just not happy then please use the 'returns' form provided and your order will be either re-sent or refunded within 24 hours of us receiving it. If you need help then please email us at firstname.lastname@example.org.
If your problem still isn't solved within 3 emails then it is our promise to call you at a time when it is convenient for you. THAT'S OUR PROMISE.
FREQUENTLY ASKED QUESTIONS
WHY DO I NEED TO REGISTER TO SHOP?
Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.
BY REGISTERING, WILL I RECEIVE MARKETING EMAILS FROM YOU?
No, not unless you sign up to our newsletter. If you do sign up, you can ask to be taken off our mailing list at any time.
BY REGISTERING, WILL MY DETAILS BE PASSED ON TO OTHER COMPANIES?
No, we will not pass your details on to other companies.
WHAT HAPPENS IF I FORGET MY LOG IN DETAILS?
If you have forgotten your password, we will need to reset it for you. Simply go to the log in section and follow the instructions.
HOW DO I SIGN UP FOR THE NEWSLETTER?
Signing up to our newsletter couldn't be easier. Simply go to our home page and there is a tab which says 'subscribe to mailing list' put your email address in the tab, select which gender you would like to subscribe too and enjoy a frequent newsletter with promotions and great discounts.
HOW DO I SEARCH FOR ITEM/S?
There are a few ways you can search for a product on our site. The easiest and most fun way is to browse your ways through the categories, so for example, you may click on shirts and then this will bring up our whole range of shirts, from there you can then refine your search even further to specific colours, price and size. This way you might even spot other similar items which catch your attention as you browse.
Alternatively you can simply type what you are looking for into the search bar which will eliminate any other products!
HAS MY ORDER BEEN DESPATCHED YET?
To check if your item has been dispatched yet, simply log in to your account and you can check your order status. If your order has been despatched then you will have received an email stating this. Every order that leaves our warehouse automatically sends an email to the purchaser letting them know their order has been dispatched.
If you are still unsure then don't hesitate to email us at email@example.com.
I HAVE SEEN A PRODUCT BUT IT IS NO LONGER IN STOCK?
We understand how frustrating it can be when you see an item that you love, go back the following day to purchase it and it is no longer available.
Because we like to keep our stock fresh and up to date with trends this occurrence may happen from time to time. We suggest that if you like an item you be quick to purchase it, instead of losing out. If you would like a similar item you can always type the product into the search bar and see what products come close.
In some cases it may be that we are simply waiting for the product to arrive back in stock.
HOW SECURE IS YOUR WEBSITE?
As safe as it possibly can be.
We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept our branded account cards, Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, Amex and PayPal.
CAN I CANCEL MY ORDER?
We may be able to cancel your order but we can only do this by telephone and if it hasn't left our warehouse.
You need to call us as soon as possible after you have placed your order otherwise it may be too late.
Please visit our 'CONTACT US' section for the number. Please note - we are unable to cancel your order by email.
If it is too late for us to cancel your order, you can return your order using the returns form provided. You can also log into your account and follow the returns process there. Once we have received the goods back, we will process a refund for you.
CAN I ADD AN ITEM TO AN EXISTING ORDER?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
WHY HAS MY CARD BEEN DECLINED?
Your bank will be able to let you know why your card has been declined.
CAN I CLAIM VAT BACK ON MY PURCHASE?
You can only claim back VAT on Internet purchases if your items are for business purposes.
CAN I USE MORE THAN ONE DISCOUNT OFFER ON MY ORDER?
Our promotions cannot be used in conjunction with any other offer.
RETURNS & REFUNDS
HAVE YOU RECEIVED MY RETURNED ITEM?
As soon as we have received your item, we'll email you to let you know. As long as you have filled in the returns form then your process will be dealt with swiftly and promptly and a solution will be sorted on the same day.
In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with customer care team at firstname.lastname@example.org and we will get back to you as soon as possible.
Do you have a shop?
We are an online fashion retailer! Who needs a shop? You can browse with us 24 hours a day, where ever you are in the world, no need to queue, no need to scowl the whole shop floor for a specific item – an online shop is simple, quick and easy!
PROMOTIONS & DISCOUNTS
WHY DOESN'T MY PROMOTIONAL/VOUCHER CODE WORK?
Please check that the code/link you are using is still valid and not out of date.
CAN I GET STUDENT DISCOUNT?
We don't offer student discount at present. Sorry