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ContactCustomer Service Team We have a team of people dedicated to helping your online shopping experience as smooth and safe as possible. Working around the clock to provide the best customer service as possible. Any problems regarding an order then simply drop us an email at info@loveclothing.com and someone will get back to you the same day. loveclothing.com 9 St Marys Plain St Marys Works Building Norwich, Norfolk NR3 3AF United Kingdom Blogger Collaboration Own you own blog or fashion site? If you are interested in working with us please email bloggers@loveclothing.com Wholesale If you are interested in wholesaling then please contact our team at adam@loveclothing.com I am a supplier If you are a supplier and are interested in selling your products on Loveclothing.com then please email our team at adam@loveclothing.com General Marketing For any enquiries involving promotional or advertising opportunities then please email us at byron@loveclothing.com Press and Media Enquiries Any enquiries regarding press or media, please contact us at byron@loveclothing.com Partnership, Investors and Commercial Enquiries Any enquires regarding investors, partnerships or commercial matters then please contact us at adam@loveclothing.com Models We are always looking for the next best model, if you think you have what it takes then please email us at modelling@loveclothing.com Jobs We are always looking to improve and push ourselves, if you think you have what it takes to help us then feel free to drop us your cv online at adam@loveclothing.com Alternatively send it through the post to For info on returns click here DeliveryWe offer Free Delivery for all orders over £50 and orders placed before 4pm will be despatched that same day. All our UK deliveries are sent Royal Mail First Class, this does not guarantee next day delivery. Therefore your item will be with you within three working days. UK postage costs will vary on your order size and weight, but the standard cost is as follows: UNITED KINGDOM Standard 1-4 Days. Special Delivery - Next Day
Other Information:
Your order can be delivered at any time and a signature may be required on large orders. If you are not available to receive your order then the teller will leave a delivery card which mean you will be able to collect it (usually from you local Postal Sorting Office). Here at loveclothing.com we delivery right across the globe. For orders being shipped to Europe, delivery should arrive between 4-6 days. For orders outside of Europe then expect delivery to be between 6-12 days. INTERNATIONALLY SIGNED FOR (ISF) We STRONGLY ADVISE that you process your order via (ISF). We offer all international deliveries the chance to have your order 'Internationally signed for' for an extra £4.99 meaning a signature is required upon delivery. We strongly advise that you take this option, with out your order being 'Internationally signed for, your order has no insurance of arrival whereas if your order is 'Internationally signed for' it ensures a tracking number and increases the security and safe delivery of your item. We also advise that if your order is 'Internationally signed for' then you make sure somebody is at the destination address, this could be a home, work or relatives address. This just helps decrease the remote chance that your order gets lost or tampered with during its travels to you. Pricing details are below: EUROPE (4-6 Days)
OUTSIDE EUROPE (6-12 Days)
UNITED STATES (6 - 12 Days)
I HAVE A FAULTY OR INCORRECT ITEM? We pride ourselves on providing the best quality products, however if the item is faulty or the incorrect item has been sent then we strive to sort the problem out straight away. The easiest way to do this is to fill out the returns policy form which will have been sent with your order and then return the product to us. However, if your still not sure then you can take a look at our RETURNS POLICY and return the product using the information supplied and lastly if you still need assistance then you can do this by contacting our customer services team at help@loveclothing.com and we will assist you through the process. I HAVE A MISSING ITEM IN MY ORDER? On some occasions some items will not all be sent in the same delivery. Check your delivery note to be sure that you have received the correct items. Any other items will be dispatched as soon as they are ready. If your delivery note states that an item is supposed to be in your order then please contact our customer services team at info@loveclothing.com and we will be happy to correct the fault. Please state your name, order number and missing item in your email. ANY OTHER QUESTIONS? If you have any other questions regarding delivery terms and conditions then simply email us at info@loveclothing.com and somebody will be in touch within 24 hours to assist you with your query. ReturnsReturns for customers in the United Kingdom is free. From when you receive your order, you have 14 days to decide if you want to return any item within your item/s. If you decide you want to refund or exchange, then the process is simple. All you need to do is fill out the 'returns form' that was enclosed with your order and send it back to us. We will enclose a prepaid returns label making the whole process completely hassle free. Please note it is very important that when you return an item to make sure we know the order number the item/s relates too, along with your details and whether you want a refund or an exchange. Without these details we won't be able to take the action as quickly as we want us to. Usually it takes up to 2-4 days for us to receive UK returns, 5-10 days to receive European returns, 7 to 15 days to receive returns from outside Europe. Return delivery can vary depending on which postal service you use. Once we have received your item/s, we will inspect and process the refund or exchange within 3 days to ensure you receive what you want as quickly as possible. We will keep you as informed as possible during the process and we will send you an email once we have received your item and then again once your item as either been re-dispatched or a refund has been processed. REFUND OR REPLACEMENT TROUBLE In the extremely unlikely case that we make a mistake on your refund or re-sent an incorrect item then we will be more than happy to assist you and correct it. Simply contact our customer services team at returns@loveclothing.com and we will sort any problems out straight away. We provide a returns and exchanges form along with a returns label for you to return your order free of charge. Please complete the returns form. All items must be returned in their original condition - by this we mean that all the original labels and packaging as much as possible and the item/s must be returned in original condition. We reserve the right to refuse a refund or exchange for item/s that we deem to have been worn. All goods are your responsibility until we receive them back at our returns address and make sure that your return is properly packaged to avoid any damage or unnecessary attention to your package. Please make all returns to: loveclothing.com 9 St Marys Plain St Marys Works Building Norwich, Norfolk NR3 3AF United Kingdom HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURN? Once we have received your item/s for a refund or exchange we will send you an email to confirm. This is all part of our commitment to keep you as informed during this process as possible. If for some reason you don't receive an email from us after 10 days then please contact our customer services team at returns@loveclothing.com. I DON'T HAVE A RETURNS LABEL? If for some reason there is not a returns label within your order then there is no need to worry. You can simply download a label and print it yourself: Download returns and exchanges label download. Alternately you can supply a cover note in your returns package simply informing us with the reason for your return, your order number, name, phone number, your email address and a summary of the problem and what you want us to do and we will deal with your return straight away. WILL MY POSTAGE BE REFUNDED IF MY ITEM/S ARE FAULTY OR DAMAGED? If your item is damaged or faulty, and it is the only item on your order, we will refund your postage costs. If you have kept any items on your order, we will not be able to refund your postage. Download returns and exchanges download All items must be returned in their original condition - by this we mean that all the original labels and packaging as much as possible and the item/s must be returned in original condition. We reserve the right to refuse a refund or exchange for item/s that we deem to have been worn. All goods are your responsibility until we receive them back at our returns address and make sure that your return is properly packaged to avoid any damage or unnecessary attention to your package. Please make all returns to: loveclothing.com 9 St Marys Plain St Marys Works Building Norwich, Norfolk NR3 3AF United Kingdom HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURN? Once we have received your item/s for a refund or exchange we will send you an email to confirm. This is all part of our commitment to keep you as informed during this process as possible. If for some reason you don't receive an email from us after 10 days then please contact our customer services team at returns@loveclothing.com. If you have kept any items on your order, we will not be able to refund your postage. Order Status & TrackingWe now deliver to over 100 countries around the world! Below is information on how to understand your order process, how to track your order, pricing and general information. HAS YOUR ORDER BEEN DESPATCHED YET? Your order status will remain at 'PENDING' until we have despatched it. Once your order has been dispatched from our warehouse, it's status will change to 'SENT'. Once despatched you will receive a conformation email letting you know your item is on its way. The team in the warehouse work very hard to get your item dispatched on the same day, so be aware that you may receive an email at any time. Once your item has been dispatched it will arrive within the timescale we have provided. If you would like to track your order you can simply log in to your love clothing account to see your orders progress. This will tell you whether your order is ‘pending’ – meaning it is still in the process leading up to its dispatch. Or your orders status will be ‘sent’ – which means your order has been dispatched from our warehouse. TRACKING YOUR ORDER Once it has been dispatched you can track your order via Royal Mail. In the email you will have received stating your order has been dispatched there will be a tracking number which you can log into Royal Mail here - *IF YOU ORDERED FROM OUTSIDE UK AND DID NOT SELECT RECORDED DELIVERY AS AN OPTION YOU WILL BE UNABLE TO TRACK YOUR ORDER. And follow the onscreen instructions. OUR DELIVERY SYSTEM INFORMATION Here at Loveclothing.com we know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific and we strive and pride ourselves on making this happen. You can review our delivery options in more detail so you choose the one that best suits what you need. PaymentWe accept American Express, Visa, Visa Debit, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal. 
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge. You will only be charged once the goods have been despatched to the delivery address. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check out stage. We may also use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. How To shopFollow these simple steps to start shopping at Loveclothing.com. CREATE YOUR ACCOUNT You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:
Just click on create account and fill in your details. START SHOPPING 1. If you know what you're looking for, start shopping by hovering over either the Mens or Womens category tabs at the top of the page and then selecting one of the links: eg. SHOES, DRESSES etc. You can also shop our latest product through the NEW IN category link, you can check out our very own BLOG, our seasonal COLLECTIONS and even the LATEST LOOKS through the links at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage. 2. Once you have found an item you want to buy, select the size you want and click on the 'ADD TO BAG' button. 3. Once in the 'MY BAG' section you can chose your quantity and then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'PAY'. 4. If you're happy with the items in your shopping bag, click 'PAY' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind. FORGOTTEN YOUR PASSWORD If you have forgotten your password please go to the "log in" section and click 'Forgotten Password' and then follow instructions. SIZE GUIDE & WASH CARE All of our products are available in UK, US and EURO sizes. Simply click on the 'SIZING' tab on the product you want and the sizes will be viewable along with all measurements of the product. Our CommitmentWe pride ourselves on being the best in the business when it comes to delivering to you, our customer service and getting things right first time round. Occasionally sometimes things do go wrong and if on that rare occasion this happens then making sure it gets resolved as quickly as possible becomes our sole purpose. We promise you we will do our absolute best to get your problem resolved within 24 hours. Here is a few contact details which you might need? Late order If your order has been dispatched late then please email us at returns@loveclothing.com Wrong or faulty order Again, if your order is wrong or has a faulty item then please email us at returns@loveclothing.com Returning something If you need to return something for any reason – be it faulty, size or your just not happy then please use the 'returns' form provided and your order will be either re-sent or refunded within 24 hours of us receiving it. If you need help then please email us at returns@loveclothing.com. If your problem still isn't solved within 3 emails then it is our promise to call you at a time when it is convenient for you. THAT'S OUR PROMISE. FREQUENTLY ASKED QUESTIONSREGISTRATION WHY DO I NEED TO REGISTER TO SHOP? Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online. BY REGISTERING, WILL I RECEIVE MARKETING EMAILS FROM YOU? No, not unless you sign up to our newsletter. If you do sign up, you can ask to be taken off our mailing list at any time. BY REGISTERING, WILL MY DETAILS BE PASSED ON TO OTHER COMPANIES? No, we will not pass your details on to other companies. WHAT HAPPENS IF I FORGET MY LOG IN DETAILS? If you have forgotten your password, we will need to reset it for you. Simply go to the log in section and follow the instructions. HOW DO I SIGN UP FOR THE NEWSLETTER? Signing up to our newsletter couldn't be easier. Simply go to our home page and there is a tab which says 'subscribe to mailing list' put your email address in the tab, select which gender you would like to subscribe too and enjoy a frequent newsletter with promotions and great discounts. ORDERING HOW DO I SEARCH FOR ITEM/S? There are a few ways you can search for a product on our site. The easiest and most fun way is to browse your ways through the categories, so for example, you may click on shirts and then this will bring up our whole range of shirts, from there you can then refine your search even further to specific colours, price and size. This way you might even spot other similar items which catch your attention as you browse. Alternatively you can simply type what you are looking for into the search bar which will eliminate any other products! HAS MY ORDER BEEN DESPATCHED YET? To check if your item has been dispatched yet, simply log in to your account and you can check your order status. If your order has been despatched then you will have received an email stating this. Every order that leaves our warehouse automatically sends an email to the purchaser letting them know their order has been dispatched. If you are still unsure then don't hesitate to email us at info@loveclothing.com. I HAVE SEEN A PRODUCT BUT IT IS NO LONGER IN STOCK? We understand how frustrating it can be when you see an item that you love, go back the following day to purchase it and it is no longer available. Because we like to keep our stock fresh and up to date with trends this occurrence may happen from time to time. We suggest that if you like an item you be quick to purchase it, instead of losing out. If you would like a similar item you can always type the product into the search bar and see what products come close. In some cases it may be that we are simply waiting for the product to arrive back in stock. HOW SECURE IS YOUR WEBSITE? As safe as it possibly can be. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept our branded account cards, Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, Amex and PayPal. 
CAN I CANCEL MY ORDER? We may be able to cancel your order but we can only do this by telephone and if it hasn't left our warehouse. You need to call us as soon as possible after you have placed your order otherwise it may be too late. Please visit our 'CONTACT US' section for the number. Please note - we are unable to cancel your order by email. If it is too late for us to cancel your order, you can return your order using the returns form provided. You can also log into your account and follow the returns process there. Once we have received the goods back, we will process a refund for you. CAN I ADD AN ITEM TO AN EXISTING ORDER? Unfortunately not, you will need to place a separate order for anything else that you want to buy. WHY HAS MY CARD BEEN DECLINED? Your bank will be able to let you know why your card has been declined. CAN I CLAIM VAT BACK ON MY PURCHASE? You can only claim back VAT on Internet purchases if your items are for business purposes. CAN I USE MORE THAN ONE DISCOUNT OFFER ON MY ORDER? Our promotions cannot be used in conjunction with any other offer. RETURNS & REFUNDS HAVE YOU RECEIVED MY RETURNED ITEM? As soon as we have received your item, we'll email you to let you know. As long as you have filled in the returns form then your process will be dealt with swiftly and promptly and a solution will be sorted on the same day. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with customer care team at returns@loveclothing.com and we will get back to you as soon as possible. Do you have a shop? We are an online fashion retailer! Who needs a shop? You can browse with us 24 hours a day, where ever you are in the world, no need to queue, no need to scowl the whole shop floor for a specific item – an online shop is simple, quick and easy! PROMOTIONS & DISCOUNTS WHY DOESN'T MY PROMOTIONAL/VOUCHER CODE WORK? Please check that the code/link you are using is still valid and not out of date. CAN I GET STUDENT DISCOUNT? We don't offer student discount at present. Sorry |
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Vintage, Retro & Indie Style Womens & Mens Clothing
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loveclothing
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