We want to make your shopping experience as easy as possible. We offer full refunds and free exchanges on all orders :-)
We offer a highly efficient returns service for our customers which means if you return an item for a refund or exchange it will be processed within 48 hours of us receiving your return. If you are returning an item for an exchange or refund we do not cover the cost of you returning the item back to us although you return an order to us for an exchange we will despatch your exchange(s) for free.
From when you receive your order, you have 7 days to decide if you want to return any item/s and notify us by email. If you decide you want to refund or exchange, then the return process is simple;
- Step 1 - Notify us of your return/exchange by emailing firstname.lastname@example.org.
- Step 2 - Complete the return form included in your package. Don't have a return form? Download it here.
- Step 3 - Package your item and return RECORDED DELIVERY to;
30 Mason Rd,
- Step 4 - Usually it takes between 2-4 working days for us to receive UK returns, 5-10 days to receive European returns and 7 to 15 days to receive returns from outside Europe (U.S.A, Canada, Australia, Asia, etc). Return delivery times can vary depending on which postal service you use.
- Step 5 - Within 24 hours of receiving your return we will email you confirming receipt. We process returns within 48 hours so you will receive another email once your item has either been re-dispatched or a refund has been processed.
Please note: When returning an item for a refund we don't refund postage amounts, we only refund for the cost of the item.
If you have any other questions relating to returns please contact email@example.com.