Help

UnFufilled: your order has been passed on to the warehouse for processing.

Fulfilled: Your order has been despatched.

Cancelled: your order has been closed. This could either be because you’ve cancelled your order with us, or because additional identification requested was not received within the allowed time.

Refunded: we have partially or fully refunded your order. We process refunds if you have returned an item to us or the item(s) you ordered were out of stock. You will receive a confirmation email when your order is despatched.

Yes we ship worldwide. For postage prices to your country and delivery times. Please view the delivery tab :)

We've got you covered! We accept the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. We also accept PayPal payments.

Yes - We do not offer free returns, it is at your cost but if you return an item or items we will then despatch your exchange to you free of charge :)

Yes, please contact info@phixclothing.com to confirm you would like to return an item. We do not offer free returns.

Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order

• Click here to read our returns policy (link this to returns tab)

United Kingdom

SPEND £100 FOR FREE P&P

Royal Mail Tracked 48- £3.95
( 2-3 Working Days)

Royal Mail Tracked 24- £5.95
(Next day delivery)

 

*for next day delivery you must order before 2pm.

*You must select this option by 2pm Monday - Thursday for it to be dispatched the same day and arrive the following day.

Europe

SPEND €150 FOR FREE P&P

ROYAL MAIL TRACKED (4-7 WORKING DAYS) €10

DPD EXPRESS TRACKED (1-3 WORKING DAYS) FROM €13

Worldwide

SPEND $150 FOR FREE P&P

ROYAL MAIL TRACKED (6-10 WORKING DAYS) $10

FEDEX from (1-3 working days) from $15 *NEXT DAY DELIVERY AVAILABLE TO UNITED STATES FROM JUST $15

HASSLE FREE RETURNS

WE WANT YOU TO LOVE YOUR ORDER

but if you don't you can return any item for a refund, or you can exchange it for a different size within 28 days of receiving your original order and that;

- the items are unworn and unwashed
- the items all still have the Love Clothing tags attached

Please return to the 'return address' on the right hand side of this page and include a covering letter inside your return parcel clearing explaining if you would like a refund or an exchange (what size, etc).

Customer satisfaction is our highest priority if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

If you would like to return anything please notify us within 14 days of your purchase by emailing us at info@loveclothing.com .

You can re-use the bag which your items were sent in. Simply write or print your request on a piece of paper with your goods and send it back to us.

We will process your return as quickly as we can, but during our busy times this could take up to 5 days and our returns are dealt with in the order in which they are received. When we have received your parcel and processed your refund we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

 

- Return postage costs

 

If you return an item to us for an exchange we will despatch your replacement styles FREE OF CHARGE.

For UK customers returning items to us the most economical method is to use Royal Mail Second class recorded delivery, the cost will depend on the size and weight of the garment/s but up to 2kg is around £3.50.

For customers outside the UK we strongly advise using a fully tracked service such as FedEx, DPD or DHL.

We are unfortunately unable to offer free return postage. If we did this, the price of our garments would have to increase.

 

*EUROPEAN CUSTOMERS*

 

Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to info@loveclothing.com

You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.

If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).

RETURN ADDRESS

LoveClothing.com
1st Floor, 40-42 John Dalton Street
Manchester
M2 6LE
United Kingdom

Click here to login

Our customer teams hours are Monday-Friday 9am-5pm GMT. We are closed on weekends.

We aim to reply to all enquiries within 24 hours.

 

direct email
helpme@lovclothing.com

address
LoveClothing.com 40-42 John Dalton Street Manchester M2 6LE United Kingdom
  • browse faq's
  • UnFufilled: your order has been passed on to the warehouse for processing.

    Fulfilled: Your order has been despatched.

    Cancelled: your order has been closed. This could either be because you’ve cancelled your order with us, or because additional identification requested was not received within the allowed time.

    Refunded: we have partially or fully refunded your order. We process refunds if you have returned an item to us or the item(s) you ordered were out of stock. You will receive a confirmation email when your order is despatched.

    Yes we ship worldwide. For postage prices to your country and delivery times. Please view the delivery tab :)

    We've got you covered! We accept the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. We also accept PayPal payments.

    Yes - We do not offer free returns, it is at your cost but if you return an item or items we will then despatch your exchange to you free of charge :)

    Yes, please contact info@phixclothing.com to confirm you would like to return an item. We do not offer free returns.

    Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order

    • Click here to read our returns policy (link this to returns tab)

  • delivery
  • United Kingdom

    SPEND £100 FOR FREE P&P

    Royal Mail Tracked 48- £3.95
    ( 2-3 Working Days)

    Royal Mail Tracked 24- £5.95
    (Next day delivery)

     

    *for next day delivery you must order before 2pm.

    *You must select this option by 2pm Monday - Thursday for it to be dispatched the same day and arrive the following day.

    Europe

    SPEND €150 FOR FREE P&P

    ROYAL MAIL TRACKED (4-7 WORKING DAYS) €10

    DPD EXPRESS TRACKED (1-3 WORKING DAYS) FROM €13

    Worldwide

    SPEND $150 FOR FREE P&P

    ROYAL MAIL TRACKED (6-10 WORKING DAYS) $10

    FEDEX from (1-3 working days) from $15 *NEXT DAY DELIVERY AVAILABLE TO UNITED STATES FROM JUST $15

  • returns
  • HASSLE FREE RETURNS

    WE WANT YOU TO LOVE YOUR ORDER

    but if you don't you can return any item for a refund, or you can exchange it for a different size within 28 days of receiving your original order and that;

    - the items are unworn and unwashed
    - the items all still have the Love Clothing tags attached

    Please return to the 'return address' on the right hand side of this page and include a covering letter inside your return parcel clearing explaining if you would like a refund or an exchange (what size, etc).

    Customer satisfaction is our highest priority if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

    If you would like to return anything please notify us within 14 days of your purchase by emailing us at info@loveclothing.com .

    You can re-use the bag which your items were sent in. Simply write or print your request on a piece of paper with your goods and send it back to us.

    We will process your return as quickly as we can, but during our busy times this could take up to 5 days and our returns are dealt with in the order in which they are received. When we have received your parcel and processed your refund we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

     

    - Return postage costs

     

    If you return an item to us for an exchange we will despatch your replacement styles FREE OF CHARGE.

    For UK customers returning items to us the most economical method is to use Royal Mail Second class recorded delivery, the cost will depend on the size and weight of the garment/s but up to 2kg is around £3.50.

    For customers outside the UK we strongly advise using a fully tracked service such as FedEx, DPD or DHL.

    We are unfortunately unable to offer free return postage. If we did this, the price of our garments would have to increase.

     

    *EUROPEAN CUSTOMERS*

     

    Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to info@loveclothing.com

    You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.

    If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

    When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).

    RETURN ADDRESS

    LoveClothing.com
    1st Floor, 40-42 John Dalton Street
    Manchester
    M2 6LE
    United Kingdom

  • your account
  • Click here to login

  • contact us
  • Our customer teams hours are Monday-Friday 9am-5pm GMT. We are closed on weekends.

    We aim to reply to all enquiries within 24 hours.

     

    direct email
    helpme@lovclothing.com

    address
    LoveClothing.com 40-42 John Dalton Street Manchester M2 6LE United Kingdom

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